VOLUNTEER TO JOIN THE WASTE MANAGEMENT CITIZEN ADVISORY GROUP

Customer Service Wants Your Feedback: Utility Bill Poll How to return your poll: Mail to City Hall, P.O. Box 1449, ZIP 74076 Drop off at City Hall (723 S. Lewis St.) Drop off at any city drop box Drop off at Sillwater Public Library (1107 S. Duck St.) Fax to 405-742-8208 Take poll online: https:// www.surveymonkey.com/r/35MHD73 1. What is your age? □18-24 years old □ 25-34 years old □ 35-54 years old □ 55-74 years old □ 75 years or older 2. Do you have a utility account (electric, trash, water or sewer) with the City of Stillwater? □ Yes (If yes, move forward) □ No (If no, you are finished taking the survey) 3. What type of utility account do you hold with the City? □ Residential □ Business □ Both 4. How long have you had a utility account with the City of Stillwater? □ Less than 1 year □1-4 years □ 5-9 years □10 years or more 5. Do you know you can view and pay your bill online? □ Yes □ No 6. How often do you view or pay your bills online? □ 0 times per year □ 1-5 times per year □ 6 or more times per year 7. How satisfied are you with the information printed on the utility bill? □ Very satisfied □ Somewhat satisfied □ Neither satisfied nor dissatisfied □ Somewhat dissatisfied □ Very dissatisfied 8. How would you categorize the information printed on your utility bill? □ Very easy to understand □ Somewhat easy to understand □ Neither easy nor hard to understand □ Somewhat hard to understand □ Very hard to understand 9. What do you recommend we do to improve the utility bill? 10. If you are willing to serve on a focus group to review and provide input about the online payment/account website, please list your name and contact information below. Volunteer to join the Waste Management Citizen Advisory Group Deadline to volunteer is Friday, Sept 4 The City of Stillwater is seeking interested individuals who receive waste management services form the City to be part of a Waste Management Citizen Advisory Group. The group will work with City staff to review the current rules regulating recycling and waste collection and provide input on how those rules may be updated to better meet the needs of the community Volunteers selected for the group will be contacted the week of Sept. 7 For more details, call 405-533-8424 or email cknight@stillwater.org To Volunteer Submit a letter of interest in one of the following ways: - Email news@stillwater.org. Use "WM Citizen Advisory Group" as the subject line. - Drop a letter off at City Hall, 723 S. Lewis St. - Mail letter to City Manager's Office/Waste Management Citizen Advisory Group/ PO Box 1449 / Stillwater, OK 74076 Include name, address and contact information (phone and/or email) in the letter. Moving to Stillwater? Waste Management customers can schedule the pickup of moving boxes and other packing materials at no charge.This request is limited to only boxes and packing materials. Fees may apply. Call Waste Management Customer Service at 405-742-8269 discuss with a customer servicerepresentative when scheduling your pickup. Go to stillwater.org to see more tips for new residents and Waste Management services. The City of Stillwater OKLAHOMA Web: stillwater.org Phone: 405-372-0025 Facebook: cityofstillwater Twitter: @StillwaterOKgov Twitter: @SUAWater